Oluwatosin Adebayo
@oluwatosinadebayo1
Organized customer service professional with strong communication and problem-solving skills.
NigeriaWhat I'm looking for
I am a self-motivated, talented and highly organised customer service professional with experience in retail banking and union member services. I have handled customer inquiries, resolved technical issues, promoted products, and maintained accurate records while demonstrating patience, active listening and emotional intelligence.
Currently working as a Customer Service Representative at Access Bank, I bring proven experience from prior roles at Globus Bank and the National Union for Food Beverages Tobacco Employees. I am studying for a Bachelor's in Communication and Media Studies to strengthen my communication, media production and digital journalism skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Access Bank Plc
Nov 2023 - Present (2 years 4 months)
Handled customer inquiries, resolved issues, and provided information on banking products and services, maintaining service standards since November 2023.
Call Center Representative
Globus Bank
Feb 2022 - Oct 2023 (1 year 8 months)
Assisted customers with account inquiries, resolved technical issues, and promoted banking products, improving customer satisfaction during tenure.
Customer Service Representative
National Union for Food Beverages Tobacco Employees
Feb 2015 - Dec 2015 (10 months)
Provided support to union members, addressed concerns, and facilitated communication between members and management.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor's degree, Communication and Media Studies
2023 -
Pursuing a Bachelor's degree in Communication and Media Studies focusing on communication theories, media production, and digital journalism.
Lagos State Polytechnic
Higher National Diploma, Mass Communication/Media Studies
2017 - 2019
Completed an HND in Mass Communication/Media Studies covering public relations, advertising, and media ethics.
Availability
Location
NigeriaAuthorized to work in
Job categories
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