Oluwatobi Ogungbile
@oluwatobiogungbile
I am a certified Microsoft 365 specialist delivering efficient IT administration and customer-focused support.
NigeriaWhat I'm looking for
I am an IT professional and certified Technical Support Specialist with over five years' experience in Microsoft 365 administration, IT administration and network support. I have deployed and managed Exchange Online, Teams and SharePoint, automated tasks with PowerShell, and implemented security features such as DLP to reduce downtime and protect data.
In roles at Tek Experts and as an M365 freelancer I owned escalations, resolved complex technical cases for corporate customers, and collaborated with SMEs to improve processes and case management. I hold certifications including MCT, Azure Administration and Office 365 for Administrators, and I apply automation and cybersecurity knowledge to deliver customer-centric IT solutions.
Experience
Work history, roles, and key accomplishments
UPDelivered escalated Microsoft 365 technical support across phone, email, and chat, resolving complex cases and minimizing user downtime. Deployed and managed Exchange Online, Teams, and SharePoint, automated tasks with PowerShell, and implemented DLP policies to improve security.
Education
Degrees, certifications, and relevant coursework
Mastercard
Cybersecurity Job Simulation, Cybersecurity
2024 -
Completed the Mastercard Cybersecurity Job Simulation in 2024.
AiCE - AI Career Essential
AI Career Essential, Artificial Intelligence
2024 -
Completed AiCE - AI Career Essential training in 2024.
ALX Academy
Virtual Assistant, Virtual Assistance
2024 -
Completed Virtual Assistant training at ALX Academy in 2024.
Microsoft
Microsoft Certified Trainer (MCT), IT Training
2022 -
Awarded Microsoft Certified Trainer (MCT) credential in 2022.
MIMicrosoft
Azure Administration, Cloud Administration
2022 -
Completed Azure Administration certification in 2022.
MIMicrosoft
Office 365 for Administrators, Office 365 Administration
2022 -
Completed Office 365 for Administrators certification in 2022.
Coursera
Fundamental of Network Communication, Networking
2020 -
Completed Fundamental of Network Communication course via Coursera in 2020.
CCCoursera (Google IT Professional Certificate)
Google IT Professional Certificate, Information Technology
2020 -
Completed the Google IT Professional Certificate via Coursera in 2020.
Coursera
IT Projected Management, Project Management
2020 -
Completed IT Projected Management course via Coursera in 2020.
FEFederal Polytechnic, Ede
Higher National Diploma, Computer Engineering
2012 - 2015
Higher National Diploma in Computer Engineering from Federal Polytechnic, Ede completed between 2012 and 2015.
Prime Focus Comprehensive Academy, Ipaja, Lagos
Senior Secondary Certificate Examination, Secondary Education
2001 - 2004
Completed Senior Secondary Certificate Examination at Prime Focus Comprehensive Academy, Ipaja, Lagos from 2001 to 2004.
MIMicrosoft
Microsoft Office Specialist, Office Productivity
2017 -
Earned Microsoft Office Specialist certification in 2017.
Highland College of Technology, Ibadan
National Diploma, Computer Software Engineering
2005 -
National Diploma in Computer Software Engineering awarded in 2005 at Highland College of Technology, Ibadan.
MIMicrosoft
Microsoft Digital Literacy, Digital Literacy
2018 -
Completed Microsoft Digital Literacy certification in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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