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Nelson User

@nelsonuser8

Cloud Support Engineer supporting Microsoft 365 and Azure, with experience resolving enterprise issues and automating support tasks with PowerShell.

Nigeria

Message

I support Microsoft 365 and Azure environments as a freelance Cloud Support Engineer, troubleshooting services including Exchange Online, Microsoft Entra ID, Teams, SharePoint, and OneDrive.

At Upwork, I advised 100+ clients on Microsoft 365 adoption, licensing, and cloud strategy. I also provided onboarding and migration support and helped businesses choose subscription plans suited to their needs.

At Tek-Experts Nigeria, I resolved Microsoft 365 support cases and later led and mentored a team of support engineers. I used PowerShell automation to reduce resolution time and hold Microsoft 365 Certified: Exchange Online Support Engineer Specialty and Security Administrator Associate certifications.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer

Current

Freelance

Jun 2026 - Present (4 months)

Provide technical support and administration for Microsoft 365 and Azure environments, troubleshooting issues across Exchange Online, Exchange Server, Microsoft Entra ID, Teams, SharePoint, and OneDrive. Manage user accounts, licensing, permissions, and access controls, and implement security policies.

Microsoft 365 Azure Exchange Online Exchange Server Microsoft Entra ID Teams SharePoint One Drive MFA Conditional Access Microsoft Defender Intune Okta Windows Server Active Directory DNS DHCP VPN PowerShell ITSM

Microsoft 365 Business Advisor

Upwork

Jun 2023 - May 2026 (2 years 11 months)

Advised 100+ clients on Microsoft 365 adoption, licensing, and cloud strategy, improving productivity and cost efficiency. Delivered onboarding and migration support, troubleshooting technical issues across Exchange Online, Azure AD, and Microsoft 365 services.

Microsoft 365 Exchange Online Azure AD Cloud Strategy Licensing Onboarding Migration Troubleshooting Documentation Knowledge Base

Technical Lead

Tek-Experts Nigeria

Jan 2023 - May 2023 (4 months)

Led and mentored a team of Microsoft 365 support engineers, managing escalated enterprise support cases and ensuring timely resolution. Improved team capability through structured training and knowledge-sharing sessions.

Microsoft 365 Team Leadership Mentorship Escalation Management Training Customer Engagement Troubleshooting Cloud Delivery

Technical Support Engineer

Tek-Experts Nigeria

Jan 2021 - Dec 2022 (1 year 11 months)

Resolved 20–30 Microsoft 365 support cases weekly across Exchange Online, Azure AD, and related services. Diagnosed and troubleshot technical issues via phone, email, and chat, maintaining high customer satisfaction.