Looking for a job

Oluwatobiloba Bello

@oluwatobilobabello1

HR and administration executive at X3M Group who coordinated hiring for 100+ employees and cut time-to-hire by 25%.

At X3M Group, I coordinate recruitment and onboarding, supporting hiring activities and new-hire processes for 100+ employees. This work contributed to a 25% reduction in time-to-hire.

I introduced HRIS and automated administrative processes to reduce manual errors by 30% and improve record accuracy. I also support employees with questions about policies, procedures, and benefits, and help address workplace concerns.

At Nairabet, I handled customer inquiries and resolved 95% of queries on first contact while maintaining a 90% customer satisfaction rate. I also improved service procedures, reducing client processing errors by 23%.

Experience

Work history, roles, and key accomplishments

Current

Community Volunteer

Current

Lagos Food Bank Initiative (LFBI)

Nov 2021 - Present (4 years 11 months)

Volunteered with the Lagos Food Bank Initiative, supporting community food distribution and related activities.

Current

Administrative and Human Resources Executive

Current

X3M Group

Aug 2019 - Present (7 years 2 months)

Resolved employee inquiries and coordinated recruitment and onboarding for 100+ employees, reducing time-to-hire by 25%. Introduced HRIS and automated processes, reducing manual errors by 30% and achieving 20% cost savings.

HRIS Recruitment Onboarding Employee Relations Conflict Resolution Vendor Management Procurement Training Event Coordination Documentation Compliance Microsoft Office Google Workspace Asana

Customer Care Representative

Nairabet

Sep 2018 - Jun 2019 (9 months)

Handled 70+ customer inquiries daily, resolving 95% on first contact and maintaining 90% satisfaction. Improved procedures to reduce processing errors by 23% and increased sales by 70% through upselling.

Customer Support Complaint Resolution Product Knowledge Upselling Training Data Entry Zendesk ReadyMode

Receptionist

Virginrich Limited

Jan 2016 - Aug 2016 (7 months)

Served as receptionist, handling front-desk duties and administrative support.

Lab Assistant

Optimal Specialist Hospital

Jan 2015 - Mar 2015 (2 months)

Assisted in laboratory operations, supporting diagnostic and testing procedures.

Administrative Officer

DAF Homes & Estate

Organized company records and updated databases, improving file accessibility by 33% and retrieval speed by 27%. Coordinated 20+ appointments weekly and implemented purchasing controls reducing procurement costs by 18%.

Records Management Database Management Scheduling Inventory Management Financial Reporting Microsoft Office