Open to opportunities

Offurum Emmanuel

@offurumemmanuel

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Dedicated Human Resource Personnel with exceptional customer care skills.

Nigeria

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What I'm looking for

I seek a dynamic role in HR or customer service, focusing on growth and collaboration.

I am a committed Human Resource Personnel with a strong background in customer care and administrative management. My experience spans various roles where I have honed my skills in handling customer inquiries, resolving issues, and maintaining high standards of service. I thrive in fast-paced environments and am adept at managing multiple tasks while ensuring a high level of professionalism.

Throughout my career, I have successfully implemented administrative policies, coordinated events, and improved operational efficiency. My attention to detail and organizational skills have been pivotal in managing office functions and enhancing employee engagement through training programs. I am passionate about fostering strong relationships with clients and colleagues alike, ensuring that their needs are met with utmost care and efficiency.

Experience

Work history, roles, and key accomplishments

Human Resources / Admin Manager

C.M Petas Global Nigeria Limited

Jan 2024 - Present (1 year 7 months)

Managed day-to-day administrative operations, ensuring seamless office functionality. Supervised administrative staff, providing guidance and training while coordinating travel arrangements, meetings, and events. Developed and implemented administrative policies and procedures, managed office budget, and tracked expenses.

Administrative Management Team Leadership Communication Budgeting Policy Development Compliance Management Customer Service Event Planning Process Automation

Customer Care Representative / Administrative Assistant

Regions Healthcare Hospital and Specialist Clinic

Dec 2022 - Present (2 years 8 months)

Provided exceptional customer service by promptly responding to customer inquiries and addressing concerns, managing a high volume of customer calls and emails, ensuring accurate and timely resolution. Maintained strong product knowledge and stayed updated on company policies and procedures, handling customer escalations and resolving issues to ensure customer satisfaction.

Customer Service Administrative Support Microsoft Office Suite CRM Chart Synergy Event Planning Data Entry Communication

Human Resource Manager/Litigation Officer

Godwins Chambers Solicitors and Litigation

Nov 2021 - Present (3 years 9 months)

Collaborated with management to develop and implement HR policies and procedures, conducting recruitment and selection processes, including sourcing candidates, reviewing applications, conducting interviews, and making job offers. Provided administrative support to lawyers, paralegals, and other legal professionals, coordinating and managing appointment calendars.

HR Policies Recruitment Employee Onboarding Benefits Administration Performance Management Microsoft Office Suite CRM Systems

Human Resource Officer / Administrative Assistant

Immaculate Golden Hotel

Nov 2020 - Present (4 years 9 months)

Collaborated with management to develop and implement HR policies and procedures, conducting recruitment and selection processes, including sourcing candidates, reviewing applications, conducting interviews, and making job offers. Provided comprehensive administrative support to the management team and staff, including handling phone calls, emails, and letters, scheduling appointments and meetings

HR Policies Recruitment Employee Onboarding Benefits Administration Performance Management Administrative Support Microsoft Office Suite CRM Systems Data Analysis

NYSC Civic Education and Government Teacher

Government Technical College, Gembu, Taraba State

Nov 2019 - Present (5 years 9 months)

Prepared lesson notes and ensured student organization and attentiveness. Coordinated sports activities as the Sports Man Coordinator.

Teaching Lesson planning Communication Coordination

Executive Assistant & Administrative Assistant

Imo State Government House

Aug 2018 - Present (7 years)

Provided comprehensive administrative support to the management team and staff, including handling phone calls, emails, and letters, scheduling appointments and meetings, and managing calendars. Coordinated and organized travel arrangements, itineraries, and accommodation for both local and international trips.

Administrative Support Travel Coordination Data Analysis Meeting Management Communication

Education

Degrees, certifications, and relevant coursework

National Youth Service Corp

NYSC Certificate, National Service

Completed the mandatory National Youth Service Corp program, contributing to national development. Gained practical experience in community service and leadership.

Immaculate Heart of Mary Catholic College

West African Senior School Certificate, General Studies

Completed secondary education, achieving the West African School Certificate. Gained foundational knowledge across various subjects.

Alvan Ikoku Staff Nursery and Primary School

First School Leaving Certificate, Primary Education

Completed primary education, earning the First School Leaving Certificate. Developed fundamental literacy and numeracy skills.

Nnamdi Azikiwe University

Bachelor of Arts, Religion and Human Relations

Grade: Hons

Studied Religion and Human Relations, gaining insights into societal structures and human interactions. Developed strong analytical and communication skills through coursework and research.