Customer support professional
RJ
Open to opportunities
Roseline Josiah
@roselinejosiah
Customer support professional, helping businesses turn customer issues into better experience.
NigeriaExperience
Work history, roles, and key accomplishments
LS
Current
Customer Service Representative
Lloyds Switch
Jul 2026 - Present (2 months)
Processed visa applications and license renewals for Dubai-based companies, ensuring accurate documentation and timely submission. Advised clients on company setup and resolved customer complaints across travel-related enquiries.
NN
Admin Assistant (NYSC)
National Assembly of Nigeria
Dec 2024 - Nov 2025 (11 months)
Coordinated documentation for committee members, prepared meeting minutes, and resolved cross-departmental operational issues. Tracked supplies and reduced meeting room setup time with zero delays.
SH
Recruitment Coordinator
Smart Hire
Jan 2024 - Mar 2025 (1 year 2 months)
Sourced and screened 15-17 candidates daily via outbound calls, maintaining accurate CRM records with 100% compliance. Collaborated cross-functionally to meet satisfaction targets, contributing to 15% company revenue growth.
UW
Computer Consultant
Unique ICT World
Nov 2022 - Oct 2023 (11 months)
Resolved client technical issues through hands-on support and managed a 10+ workstation lab. Conducted security audits and implemented data safeguards, achieving full compliance with industry standards.
Education
Degrees, certifications, and relevant coursework
Alison
Project Management Basics, Project Management
Completed the Project Management Basics certification in 2026.
Alison
Introduction to Office and Administrative Management, Office and Administrative Management
Completed the Introduction to Office and Administrative Management certification in 2026.
NC
National Youth Service Corps
National Youth Service Corps, National Youth Service
Completed the National Youth Service Corps program in 2025.
University of Abuja
Bachelor of Arts, English Language
Bachelor of Arts in English Language from the University of Abuja, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Skills
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