Open to opportunities

Oluwatobi Dorcas Omosowon

@oluwatobidorcasomoso

Message

Entry-level customer service professional with strong leadership skills.

Nigeria

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What I'm looking for

I am looking for a role in a dynamic organization that values hard work and offers opportunities for professional growth.

I am a dedicated customer service professional with a strong background in client relations and team management. Currently, I serve as a Customer Relation and Transaction Manager at Prestmit Global Limited, where I interact with clients to provide essential information and support. My experience includes processing over 200 gift cards per shift and ensuring quality assurance by rejecting invalid cards while maintaining excellent communication with customers.

Previously, I worked as a Call Center Supervisor and Agent at Fairmoney Microfinance Bank, where I supervised team activities, marked attendance, and provided support to clients through various channels. My role involved engaging potential clients, resolving inquiries, and marketing company products, which honed my skills in sales and customer relationship management. I am passionate about delivering exceptional service and continuously improving client experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Relation and Transaction Manager

Current

Prestmit Global Limited

Dec 2023 - Present (1 year 9 months)

Interacted with clients via telephone to provide information and support. Processed over 200 gift cards per shift, identifying and editing cards for correct categorization and rejecting invalid ones.

Customer Service Payment Processing Quality Assurance Client Engagement Communication

Call Center Supervisor

Fairmoney Microfinance Bank

Apr 2023 - Oct 2023 (6 months)

Supervised and coordinated team members, including marking attendance and reporting on individual performance. Ensured efficient operation of the call center.

Team Leadership Performance Monitoring Call Center Operations Reporting Coordination

Call Center Agent/Telesales Executive

Fairmoney Microfinance Bank

Jan 2022 - Oct 2023 (1 year 9 months)

Interacted with clients across various channels to resolve inquiries and provide information, maintaining detailed records of interactions. Marketed and generated sales through cold calling, guiding potential clients through the onboarding process.

Customer Service Telesales Cold Calling Onboarding Data Entry

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria (NOUN)

Bachelor of Science, Political Science

Completed a Bachelor of Science degree with a focus on Political Science. Gained a comprehensive understanding of political systems, theories, and governance.

Abiboss Progressive High School

West African Senior School Certificate (WASSCE), General Studies

Obtained the West African Senior School Certificate, demonstrating proficiency across various subjects. Developed foundational academic skills essential for higher education.