Open to opportunities

Julie Chekus

@juliechekus

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Dedicated customer service professional with extensive experience in client relations.

Nigeria

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated and experienced Customer Service Professional with a strong background in managing customer inquiries and resolving complaints. As a member of the West African Association of Customer Service Professionals (WAACSP), I have honed my skills in delivering exceptional customer experiences. My proficiency in CRM software and my ability to analyze customer service metrics have allowed me to implement effective action plans that enhance customer satisfaction and retention.

Currently, I serve as a Customer Service Manager at FairMoney, where I lead a team in providing top-tier service to key account customers. My role involves collaborating with cross-functional teams to develop new products based on customer feedback, ensuring that our offerings meet the evolving needs of our clients. With a proven track record of achieving a 95% first-call resolution rate during my tenure at Ecobank Nigeria, I am adept at maintaining high standards of service while managing escalated issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

FairMoney

Apr 2022 - Present (3 years 2 months)

As a Customer Service Manager at FairMoney, I ensure high-quality service while managing key account relationships. I analyze service metrics to improve customer satisfaction and collaborate with cross-functional teams to enhance product offerings based on customer feedback.

Customer Service CRM Software Problem Solving Communication Customer Relationship Management Team Collaboration Product Development Customer Feedback Analysis Remote Work

Customer Service Representative

Ecobank Nigeria

Feb 2009 - Jan 2022 (12 years 11 months)

In my role as a Customer Service Representative at Ecobank Nigeria, I provided support through various channels, achieving a 95% first-call resolution rate. I trained new hires, contributed to product feedback, and identified cross-selling opportunities to enhance customer satisfaction.