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Oluwaseyi Olomola

@oluwaseyiolomola

Customer success specialist at ACCESS BANK PLC resolving digital banking issues and supporting customer retention.

At ACCESS BANK PLC, I resolve mobile banking and digital transaction issues, help customers navigate the applications, and escalate complex cases to support timely resolution and customer retention.

Previously, I managed client relations and office administration at PROJECT AFFAIRS & SHIPPIG LTD and supported HR operations at BRISCOE PROPERTIES LTD. I also co-founded MAXIMUM NURSERY & PRIMARY SCHOOL, where I designed and implemented English and basic mathematics curricula.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Digital Banking Support Specialist

Current

Access Bank PLC

Oct 2022 - Present (4 years)

Resolved mobile banking and digital transaction issues for customers, improving user satisfaction and platform reliability. Supported customers in navigating mobile banking applications, increasing adoption and engagement.

Customer Success Digital Banking Support Troubleshooting Complaint Resolution Escalation Handling CRM Software Microsoft Office Google Workspace

Client Relations & Administrative Officer

Project Affairs & Shipping Ltd

Mar 2021 - Sep 2022 (1 year 6 months)

Managed customer relationships and ensured high level of customer satisfaction. Coordinated meetings and communications between clients and internal teams, and implemented problem-solving strategies that improved service efficiency.

Customer Relationship Management Communication Skills Interpersonal Skills Administrative Support Problem Solving Microsoft Office Google Workspace

HR & Administrative Assistant

Briscoe Properties Ltd

Apr 2019 - Feb 2021 (1 year 10 months)

Supported HR operations including staff requests, documentation and payroll preparation. Processed vendor payments and ensured compliance with financial timelines, and maintained records and provided administrative support across multiple departments.

HR Support Administrative Support Documentation Payroll Vendor Payments Compliance Microsoft Office Google Workspace

Co-Founder & Educator

Maximum Nursery & Primary School

Mar 2014 - Feb 2019 (4 years 11 months)

Co-founded a community school to provide access to education for underserved children. Designed and implemented curriculum for English and basic mathematics, and recruited and collaborated with educators to expand learning impact.

Curriculum Design Teaching Mentorship Recruitment Collaboration Communication Skills