Open to opportunities

Tomi Olawoyin

@tomiolawoyin

Message

I resolve complex digital banking issues with fast, empathetic customer support.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex customer issues, improve digital-service experiences, work independently, and contribute accurate, compliant service across high-volume channels.

At First Bank Nigeria, I resolved high-volume customer inquiries across card products, account operations, and digital banking access, helping customers activate and troubleshoot Alerts, Mobile, and Online Banking.

I managed account lifecycle processes, security actions, transaction oversight, and compliance-focused reporting while leading a team toward financial and reporting targets. I also analyzed financial trends to identify process inefficiencies and support operational improvements.

Previously, I supported secure regional vault operations at Whytecleon Nigeria and taught English language, writing, and reading comprehension. I bring clear communication, Microsoft Dynamics 365 CRM, Excel analysis, and front-end development training to customer-focused operational work.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

First Bank Nigeria

Mar 2023 - May 2025 (2 years 2 months)

Resolved customer inquiries and complaints across in-person and digital channels for card products, account operations, and digital banking access. Managed account lifecycle and security actions, ensuring compliance and accuracy.

Microsoft Dynamics 365 Digital Banking Troubleshooting Account Management Compliance Data Analysis

Regional Vault Support Officer

Whytecleon Nigeria

Feb 2021 - Feb 2023 (2 years)

Supported secure vault operations and documentation across the Southwest region, ensuring accurate record-keeping and reporting. Prepared official CBN cash withdrawal and swap correspondence, maintaining regulatory compliance.

Vault Operations Documentation Regulatory Compliance Excel Data Analysis

English Language Teacher

Valencia Junior Academy / Larry International School

Dec 2019 - Feb 2021 (1 year 2 months)

Delivered structured lessons in grammar, writing, and reading comprehension, and gave individualized feedback building strong written and verbal English communication skills.

Teaching Curriculum Development English Communication Feedback