At Clipboard Health, I delivered first-line customer and technical support to healthcare businesses through email, live chat, and social media. I handled an average of 50 emails and tickets per day, met SLA targets, and maintained a 92% average CSAT/QA score.
I documented and escalated complex issues in Zoho Desk, using email templates and knowledge base articles to provide consistent responses. I supported customers across US business hours and followed up to resolve issues.
At Polaris Bank Limited, Contact Center, I handled customer inquiries, account concerns, and complaints across calls and email. My proactive outbound engagement contributed 10% of the 2025 NGN 30 billion deposit mobilization target, and I helped increase customer retention by 20%.
