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Abimbola Siyanbola

@abimbolasiyanbola1

Customer service representative who supported customers at Polaris Bank and Mercy Corps (USA).

At Polaris Bank, I responded to customer inquiries about account services, assisted with account opening requests, and investigated complaints involving failed transactions and account discrepancies.

At Mercy Corps (USA), I made outbound calls to introduce humanitarian programs, followed up with prospective supporters, and maintained records of calls and donor responses. At Living Faith, I handled live chat inquiries about services, spiritual support, events, online worship, and donations.

Experience

Work history, roles, and key accomplishments

Cold Caller

Mercy Corps

Mar 2025 - Apr 2026 (1 year 1 month)

Conducted outbound cold calls to introduce humanitarian programs and engaged prospective supporters through persuasive communication. Followed up on leads and maintained detailed records of call activities and donor responses.

Cold Calling Communication Skills Lead Generation CRM Record keeping

Customer Support Agent

Polaris Bank

Jan 2023 - Feb 2025 (2 years 1 month)

Delivered customer support by responding to inquiries about account services and assisted with account opening procedures. Investigated and resolved complaints related to failed transactions and account discrepancies.

Customer Support Account Services Complaint Resolution Record keeping

Live Chat Support Officer

Living Faith

Jan 2021 - Dec 2022 (1 year 11 months)

Managed real-time inquiries through live chat platforms, providing information on church services and assisting with spiritual support requests. Resolved inquiries related to event registrations, online worship services, and donations.

Live Chat Customer Support Communication Skills Record keeping