Open to opportunities

Rayan Adejumo

@rayanadejumo

I improve customer experiences and executive operations across banking, healthcare support, and international organizations.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or administrative support role where I can improve client experiences, manage operations and records, use CRM tools, and contribute to responsive, well-coordinated teams.

At Polaris Bank, I coordinate daily administrative operations and provide executive-level support while managing customer communications, account inquiries, onboarding, and service requests. I improved response turnaround time by 35%, resolved 120+ customer requests weekly, and helped increase client retention by 25%.

I supported U.S.-based disability-claims customers at Outsource Global/Citizens Disability, handling 50+ calls daily and maintaining customer data in Salesforce. My first-contact resolution approach reduced complaint escalations by 30%, while I maintained 98% accuracy in case documentation.

My administrative experience with the ECOWAS Community Court of Justice and ECOWAS Commission includes front-desk support, sensitive records, correspondence, scheduling, reports, and meeting coordination. I bring organized, customer-focused support to busy teams and confidential operations.

Experience

Work history, roles, and key accomplishments

Senior Executive Assistant

Polaris Bank Limited

Nov 2022 - May 2026 (3 years 6 months)

Coordinated daily administrative operations and provided executive-level support to senior management. Managed customer communications and maintained accurate records in compliance with banking standards.

Customer Support CRM Management Administrative Support Record keeping Relationship Management Google Workspace