Mary-Jane User

As a Customer Support Specialist at Preply, I manage incoming messages and collaborate with teams to resolve customer issues. I focus on transforming negative interactions into positive experiences and ensure smooth follow-ups to enhance customer satisfaction.

In my role at Polaris Bank, I provided personalized support to key clients, addressing technical issues and ensuring satisfaction. I collaborated with stakeholders to resolve complaints and contributed to the development of FAQs for customer self-help.

As a Call Centre Agent at Zenith Bank, I maintained proactive relationships with clients, responded to inquiries across multiple channels, and ensured data integrity in our CRM system. I also focused on customer feedback to improve services.

In my position as an Immigration Agent, I managed high-priority cases, reviewed documentation for accuracy, and provided support throughout the visa application process. I prioritized tasks under pressure to meet deadlines and improve client satisfaction.

Studied Theatre and Media Studies, focusing on the intersection of performance and media, exploring various forms of artistic expression and communication.

Completed WAEC certification, demonstrating proficiency in various subjects and foundational knowledge necessary for further education.