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Open to opportunities

Meimuna Ibrahim

@meimunaibrahim

Dedicated customer service professional with 8 years of experience.

United Kingdom

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and results-driven customer service professional with over 8 years of experience across various industries, including customer service, education, and sales. My journey has been marked by a proven track record of reliability, hard work, and efficiency. I am passionate about contributing to the growth and development of organizations, ensuring that clients receive exceptional service and support.

Throughout my career, I have held various roles that have honed my skills in communication, leadership, and administrative support. As a Secretary and Personal Assistant at April 1616 Investment Limited, I provided essential support to the Managing Director, managed financial reports, and developed effective administrative processes. My experience as a Credit and Retail Collection Officer at Union Bank of Nigeria further strengthened my ability to empathize with customers and resolve issues effectively, ensuring a positive experience for all clients.

Experience

Work history, roles, and key accomplishments

AL
Current

Secretary and Personal Assistant

April 1616 Investment Limited

Mar 2021 - Mar 2024 (3 years)

Provided secretarial and administrative support to the Managing Director, prepared salary payroll, managed financial reports, coordinated meetings, and developed administrative processes to enhance efficiency.

UN

Credit and Retail Collection Officer

Union Bank of Nigeria

Jun 2020 - Feb 2021 (8 months)

Negotiated repayment plans with defaulting customers through outbound calls, provided personalized support, collaborated with internal teams, and maintained accurate records of customer interactions.

O(

Customer Support

OperaPay (OPay)

Feb 2019 - May 2020 (1 year 3 months)

Delivered exceptional customer service via phone and email, resolved issues related to POS and ORide services, and collaborated with teams to enhance customer experience.

ES

Contact Centre Agent

Enterprise Business Information Services

Jul 2018 - Jan 2020 (1 year 6 months)

Handled inbound and outbound customer calls, provided timely support, resolved complaints, and maintained accurate records of interactions.

Education

Degrees, certifications, and relevant coursework

Ahmadu Bello University logoAU

Ahmadu Bello University

Bachelor's degree, Biochemistry

2011 - 2016

Completed a Bachelor's degree in Biochemistry, focusing on the study of living organisms and the chemical processes that occur within them. Developed a strong foundation in biological sciences and laboratory techniques.

Tech stack

Software and tools used professionally

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Meimuna Ibrahim - Secretary and Personal Assistant - April 1616 Investment Limited | Himalayas