Meimuna Ibrahim
@meimunaibrahim
Dedicated customer service professional with 8 years of experience.
What I'm looking for
I am a dedicated and results-driven customer service professional with over 8 years of experience across various industries, including customer service, education, and sales. My journey has been marked by a proven track record of reliability, hard work, and efficiency. I am passionate about contributing to the growth and development of organizations, ensuring that clients receive exceptional service and support.
Throughout my career, I have held various roles that have honed my skills in communication, leadership, and administrative support. As a Secretary and Personal Assistant at April 1616 Investment Limited, I provided essential support to the Managing Director, managed financial reports, and developed effective administrative processes. My experience as a Credit and Retail Collection Officer at Union Bank of Nigeria further strengthened my ability to empathize with customers and resolve issues effectively, ensuring a positive experience for all clients.
Experience
Work history, roles, and key accomplishments
Secretary and Personal Assistant
April 1616 Investment Limited
Mar 2021 - Mar 2024 (3 years)
Provided secretarial and administrative support to the Managing Director, prepared salary payroll, managed financial reports, coordinated meetings, and developed administrative processes to enhance efficiency.
Credit and Retail Collection Officer
Union Bank of Nigeria
Jun 2020 - Feb 2021 (8 months)
Negotiated repayment plans with defaulting customers through outbound calls, provided personalized support, collaborated with internal teams, and maintained accurate records of customer interactions.
Customer Support
OperaPay (OPay)
Feb 2019 - May 2020 (1 year 3 months)
Delivered exceptional customer service via phone and email, resolved issues related to POS and ORide services, and collaborated with teams to enhance customer experience.
Contact Centre Agent
Enterprise Business Information Services
Jul 2018 - Jan 2020 (1 year 6 months)
Handled inbound and outbound customer calls, provided timely support, resolved complaints, and maintained accurate records of interactions.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Bachelor's degree, Biochemistry
2011 - 2016
Completed a Bachelor's degree in Biochemistry, focusing on the study of living organisms and the chemical processes that occur within them. Developed a strong foundation in biological sciences and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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