At SkyTrust, I handled inbound inquiries from business and individual customers, using discovery questions to understand their needs and move each request to clear next steps. I held 200+ customer conversations a day and booked around five B2B appointments a week.
I qualified individual customers and escalated their cases to the right department, keeping them informed until resolution. I also built rapport through consistent follow-up and objection handling, including rescheduling missed appointments.
I maintained customer records in the CRM and Google Sheets, reported on outreach activity and pipeline progress, and shared customer and prospect feedback with the team. Before SkyTrust, I supported customer outreach and follow-up as a Sales Intern at Apdeck.
