At Skylux Travel, I managed relationships with more than 800 active customer accounts and increased conversion rates by 28%. I qualified prospects, reactivated customers, and recommended travel solutions through consultative conversations.
At HubX UK, I supported inbound customers across email, live chat, and phone, maintained CRM records with 99.8% accuracy, and helped reduce response times to under three minutes. I now work as a Business Operations Manager at Editing Solutions, where I improved operational efficiency by 25%.
