Oluwasemilore adetella
@oluwasemiloreadetell
Customer service representative at Tellaxy Laundry & Dry Cleaning Services resolving complaints and tracking customer orders through a CRM.
NigeriaWhat I'm looking for
At Tellaxy Laundry & Dry Cleaning Services, I handle customer enquiries by email, WhatsApp, phone, and in person, averaging 25 enquiries per week. I investigate complaints through to resolution and track orders and open requests in a CRM so customers receive timely updates.
I also keep follow-up records and continue supporting customers on a flexible basis. I’m open to day, night, and weekend shifts, with availability for EMEA hours and UK and US time zones.
As Project Coordinator, Lagos Zone at Jola Avyanna Light of Purpose Initiative (JALOP), I coordinated logistics and team communication for three student outreach activities involving eight volunteers. At Badagry Heritage Museum, Lagos State Ministry of Tourism, Arts and Culture, I guided local and international visitors and supported educational excursions for schools.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Jola Avyanna Light of Purpose Initiative
Mar 2026 - Present (7 months)
Coordinated logistics and team communication for 3 student outreach activities involving 8 volunteers. Delivered outreach on emotional intelligence and student mental well-being to approximately 300 people.
Customer Service Representative
Tellaxy Laundry & Dry Cleaning Services
Jan 2022 - Present (4 years 9 months)
Handled an average of 25 customer enquiries per week by email, WhatsApp, phone and in person, providing clear information on laundry services. Investigated customer complaints through to resolution and tracked orders in a CRM to ensure timely updates and delivery.
Intern (Visitor Engagement)
Badagry Heritage Museum, Lagos State Ministry of Tourism, Ar
Feb 2026 - Mar 2026 (1 month)
Guided local and international visitors through heritage sites and experiences. Supported educational excursions for 10+ schools, each with a minimum of 80 students.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts, History and International Studies
2023 -
Pursuing a Bachelor of Arts in History and International Studies, expected to graduate in 2027.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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