Grace Adedokun
@graceadedokun
Customer Service Representative focused on efficient issue resolution and exceptional customer experiences.
NigeriaWhat I'm looking for
I’m a Customer Service Representative who enjoys turning customer questions into clear answers and practical solutions. I handle inquiries through phone, email, live chat, and CRM platforms, using active listening, strong communication, and patience to keep every interaction professional.
Across hospitality and call center environments, I’ve documented customer interactions in CRM/ticketing tools, followed up to ensure resolution, and escalated complex cases when needed. I also bring reliability from support and administrative work—data entry, scheduling, email correspondence, and organized record-keeping—so teams can move faster and customers feel heard.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
The Tale Hotel
Oct 2025 - Feb 2026 (4 months)
Responded to customer inquiries via phone, email, and live chat. Documented interactions in CRM/ticketing tools, followed up, and resolved issues through active listening and effective problem-solving.
Call Center Representative
Hives
Jan 2025 - Jul 2025 (6 months)
Handled inbound and outbound customer calls while providing professional support. Resolved complaints, escalated complex cases when needed, and educated customers on products, services, and policies.
Customer Support Intern
Swiftline Solutions
Apr 2022 - Dec 2022 (8 months)
Assisted customers with inquiries and directed them to the appropriate departments. Maintained organized customer records, updated databases regularly, and supported administrative tasks including data entry, scheduling, and email correspondence.
Education
Degrees, certifications, and relevant coursework
Lead City University
Masters of Arts, Relationship Management
2025 -
Pursuing a Master of Arts in Relationship Management at Lead City University, starting in 2025.
University of Ilorin
Bachelor of Arts, English and Literary Studies
2019 - 2023
Earned a Bachelor of Arts in English and Literary Studies at the University of Ilorin from 2019 to 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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