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bolaji fanimokun

@bolajifanimokun

Customer care representative at Lulu Legal Group who resolved customer issues and supported a 90% customer satisfaction rate.

Nigeria

Message

What I'm looking for

I'm seeking a fully remote customer care representative role.

At Lulu Legal Group, I responded to customer inquiries and complaints, resolved service issues, and supported a 90% customer satisfaction rate. I handled calls and follow-ups by email and chat, while coordinating appointments and refund inquiries.

At 7ven Oaks London, I handled remote customer support averaging 80–90 calls daily and contributed to a 97% customer satisfaction rate. Earlier, at JoClean Laundry Ventures, I managed 100+ customer interactions daily and contributed to a 75% increase in customer retention.

Experience

Work history, roles, and key accomplishments

Customer Care Support

Lulu Legal Group

Jan 2025 - Mar 2026 (1 year 2 months)

Responded to customer inquiries and complaints, resolved service issues, and supported a 90% customer satisfaction rate. Handled inbound and outbound calls, coordinated appointments, refund inquiries, and maintained accurate CRM records.

Customer Service CRM Inbound Calls Outbound Calls Email Support Live Chat Complaint Handling Appointment Scheduling Time zone Coordination

Customer Service Support & E-commerce Sales

7ven Oaks London

Apr 2023 - Sep 2025 (2 years 5 months)

Handled customer inquiries and complaints in a high-volume remote support environment, averaging 80-90 calls daily. Investigated issues, managed refunds, and used de-escalation to achieve a 97% customer satisfaction rate.

Customer Service Ecommerce Remote Support Call Handling Refund Management De escalation CRM Troubleshooting

Project Executive Manager

JoClean Laundry Ventures

Jan 2011 - Feb 2023 (12 years 1 month)

Managed 100+ customer interactions daily while maintaining a 97% customer satisfaction rate. Resolved service requests, coordinated with operations, and trained team members in communication and conflict resolution.

Customer Relationship Management Conflict Resolution team training Service Coordination Communication Skills Follow up

Budget Officer & Client Liaison

Lagos State Signage & Advertisement Agency

Nov 2009 - Sep 2011 (1 year 10 months)

Served as liaison for corporate clients, handled high-volume B2B inquiries, and coordinated customer requirements with regulatory teams. Documented client trends and feedback to improve service processes.

Client Liaison B2B Communications Regulatory Coordination Documentation Feedback Analysis