OLUWASEGUN User

I've supported reliable day-to-day IT operations across Shongai Packaging Limited, TekExperts Nigeria, and customer-focused fintech environments. My work spans technical support, system administration, software deployment, and end-user assistance.

At TekExperts Nigeria, I provided Level 2 support for Windows, Microsoft 365, and related systems, managed system configurations and user accounts, and guided customers through solutions by email, chat, and remote sessions. I also delivered software and policy training, monitored performance, and escalated product bugs to development teams.

At Shongai Packaging Limited, I installed and configured LAN infrastructure, routers, CCTV systems, and GPS tracking solutions. I managed Active Directory provisioning, password resets, group policies, backups, updates, security measures, and network connectivity.

I've also built strong customer support experience at Newedge Fintech and Easy Credit Nigeria, resolving account and service issues while maintaining CRM records and following up on cases. I bring analytical thinking, clear communication, technical documentation, and a focus on dependable user support.