tasleem lawal

I am a dedicated and detail-oriented IT Support professional with three years of experience in providing technical support, customer service, and system administration. My expertise lies in troubleshooting and resolving hardware, software, and network issues, ensuring client satisfaction through effective communication and problem-solving skills.

Currently, I work as an IT Support Technician II at Systemverse LLC, where I manage and maintain clients' IT infrastructure, including servers and cloud environments. I have successfully implemented cloud solutions tailored to clients' needs and have a proven track record of reducing downtime by 40% through proactive monitoring and preventive maintenance strategies. My previous roles at Tek Experts and Cloudtoch have further honed my skills in technical support and customer service, allowing me to effectively resolve complex issues and enhance team performance.