At Simple Life, I resolved customer inquiries across email, live chat, and phone while handling subscription changes, refunds, and billing discrepancies. I also troubleshot app issues and maintained accurate CRM records.
I collaborated with product and technical teams to investigate bugs and shared customer feedback and support trends to inform service improvements. I also developed knowledge base articles, FAQs, and support guides.
At Booked by Power Selling Pros, I handled customer communications and coordinated Plumbing and HVAC service visits. I managed bookings and schedule changes, verified job details, and worked with dispatch teams to address scheduling conflicts and service delays.
At Journey Mentor Travel, I supported users of a travel SaaS platform with reservations, itinerary changes, and booking issues. Earlier, at Tizeti Networks, I supported internet and mobile service customers with onboarding, payments, and connectivity issues, and supported sales through upselling and retention initiatives.
