Open to opportunities

Ojonugwa John

@ojonugwajohn1

Message

I resolve customer issues and build CRM automations that streamline client workflows.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, CRM, or workflow automation role where I can resolve client issues, improve processes, build reliable systems, and collaborate effectively in a remote team.

I've handled high-volume customer support at MD's Fare Limited, resolving 50+ weekly requests across phone and online channels while maintaining accurate case documentation and professional communication.

I also build CRM and workflow automation systems for businesses. For a wellness business, I mapped patient intake, follow-up, and re-engagement touchpoints into a single GoHighLevel pipeline.

My self-directed projects include Airtable production-tracking systems with linked records and lookup fields, plus reliable automation logic that works around platform limitations. I document processes clearly so teams can maintain and improve their systems.

Across church operations, research, and teaching roles, I've coordinated communication, records, schedules, reporting, and support for diverse audiences. I bring initiative, attention to detail, and a practical approach to improving inefficient processes in remote, collaborative environments.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

MD's Fare Limited

Nov 2024 - Jan 2026 (1 year 2 months)

Managed high-volume customer inquiries across phone and online channels, investigating issues, prioritizing cases, and providing timely resolutions while maintaining service standards. Handled 50+ weekly customer requests, preparing clear correspondence and resolution documentation while maintaining accuracy and a consistent professional tone.