Across SaaS and e-commerce support, I’ve helped international customers resolve account, product, order, and service issues through phone, email, and live chat. I’ve supported onboarding with product demonstrations and training, and used customer feedback to identify ways to improve service.
In customer support operations, I evaluated interactions against quality and SLA standards, developed training materials, and coached agents. Process improvements enhanced ticket resolution times by 25%, and training modules increased team efficiency by 15%.
