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Victoria Odor

@victoriaodor

Customer Support Specialist at Simple Life who resolved subscription and technical issues across email, chat, and phone.

Nigeria

Message

At Simple Life, I resolved customer inquiries across email, live chat, and phone, and handled subscription changes, refunds, and billing discrepancies. I also troubleshot app issues and maintained accurate CRM records.

At Booked by Power Selling Pros, I scheduled and coordinated technical service visits for plumbing and HVAC businesses, managing bookings, changes, and emergency requests while meeting SLA requirements.

At Journey Mentor Travel, I supported users of a travel SaaS platform with reservations, itinerary changes, and booking issues. Earlier, at Tizeti Networks, I supported customers with internet and mobile services, including onboarding, payments, and connectivity issues.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Simple Life

Jan 2024 - Jan 2026 (2 years)

Resolved customer inquiries across email, live chat, and phone, achieving high first-contact resolution rates. Managed subscriptions, troubleshooting, and maintained accurate CRM records.

Zendesk Intercom Zoho CRM Jira CSMS Avaya Amadeus Sabre TMS Google Workspace Microsoft Office Outlook Slack Zoom Scheduling And Dispatch Subscription Billing

Customer Support / Scheduling Specialist

Booked by Power Selling Pros

Jan 2023 - Jan 2024 (1 year)

Handled inbound and outbound communications for service-based businesses, scheduling and coordinating technical service visits for Plumbing and HVAC services. Managed appointments and maintained accurate records in CRM and scheduling systems.

Zendesk Intercom Zoho CRM Jira CSMS Avaya Amadeus Sabre TMS Google Workspace Microsoft Office Outlook Slack Zoom Scheduling And Dispatch Subscription Billing

Customer Support Specialist

Journey Mentor Travel

Jan 2022 - Jan 2023 (1 year)

Delivered customer support for a travel SaaS platform, assisting users with reservations, itinerary changes, cancellations, and refunds. Troubleshot system and booking issues and maintained accurate case notes.

Zendesk Intercom Zoho CRM Jira CSMS Avaya Amadeus Sabre TMS Google Workspace Microsoft Office Outlook Slack Zoom Scheduling And Dispatch Subscription Billing

Customer Support / Sales Representative

Tizeti Networks

Jan 2020 - Jan 2021 (1 year)

Provided customer support for internet and mobile services via calls, email, chat, and social media. Assisted with onboarding, renewals, payments, and connectivity issues, and supported sales through upselling and retention initiatives.