Open to opportunities

Ojonugwa John

@ojonugwajohn

Message

I improve customer support and client workflows using CRM systems, automation, and clear documentation.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, CRM, or workflow automation role where I can improve client processes, document reliable systems, resolve customer issues, and collaborate effectively in a remote team.

I've handled high-volume customer inquiries at MD's Fare Limited, resolving 50+ weekly requests while maintaining accurate case documentation, trackers, and professional communication. I also supported onboarding and coaching for new team members on service procedures and case handling.

Through freelance CRM and workflow automation projects, I've built a GoHighLevel patient-journey system for a wellness business and an Airtable production-tracking system for multi-stage workflows. I document system logic, improve inefficient processes, and use HubSpot CRM, Zapier, Make, Airtable, and Monday.com to create reliable client-management solutions.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

MD's Fare Limited

Nov 2024 - Jan 2026 (1 year 2 months)

Managed high-volume customer inquiries across phone and online channels, investigating issues, prioritizing cases, and providing timely resolutions while maintaining service standards. Handled 50+ weekly customer requests, preparing clear correspondence and resolution documentation while maintaining accuracy and a consistent professional tone.