Kosisochukwu Okpalaibekwe

Reviewed, cleaned, and labeled text and business content for AI training workflows, identifying data errors and ambiguities that improved dataset reliability and model performance.

Created and edited short- and long-form video content for digital platforms, producing polished, platform-ready assets with captions and motion graphics while meeting client branding and deadline requirements.

Managed client bookings and reservations using Amadeus and Sabre, maintaining accurate records and leveraging automation to reduce processing errors and improve customer satisfaction.

Handled 80–100 inbound/outbound insurance calls daily, maintaining a 95%+ connect rate and 98%+ data accuracy while resolving client concerns and documenting interactions to support retention.

Served as liaison for internal teams and external partners, implementing digital reporting and dashboards that cut issue resolution time by 25% and reduced response times by 20%.

Processed 500+ loan applications, managed CRM follow-ups, and implemented a call-back protocol that reduced unresolved cases by 40% while achieving a 97% client comprehension/satisfaction rate.

Handled high-volume ticketing and reservations, maintained accurate travel data and CRM records, and produced booking reports to inform service improvements and reduce turnaround time.

Responded to high-volume customer inquiries and maintained CRM records, analyzed feedback to recommend service improvements, and supported data entry and report generation.

Managed student records and attendance, prepared lesson materials, and tracked performance metrics to support classroom administration and reporting.

Completed a Bachelor of Science in Sociology, focusing on social research methods and community studies; graduated in 2021.