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Olubusola Rojugbokan

@olubusolarojugbokan

Results-driven professional with expertise in customer service and support.

Nigeria
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a results-driven and customer-focused professional with a diverse background in customer service, administrative support, and virtual assistance. My experience as a Customer Care Representative has equipped me with strong communication skills and problem-solving abilities, allowing me to deliver exceptional service. I have a proven track record in resolving customer inquiries and managing client relationships, which has helped enhance customer experiences and build brand loyalty.

In my previous roles, I have demonstrated my commitment to maintaining high standards of professionalism, empathy, and efficiency in all customer interactions. My experience as a Data Annotator has further honed my attention to detail and technical proficiency, ensuring high accuracy in data labeling and annotation. I am passionate about contributing to the success of an organization by ensuring customer satisfaction and improving service delivery.

Experience

Work history, roles, and key accomplishments

HT

Data Annotator

Hugo Technologies

Apr 2023 - Mar 2025 (1 year 11 months)

Labeled and annotated diverse data types, including text, images, videos, and audio, ensuring high accuracy and consistency to enhance machine learning models. Collaborated with data scientists and engineers to refine annotation rules and improve dataset quality through continuous feedback.

SS

English Teacher

St. Clare's Girls High School

Sep 2021 - Aug 2022 (11 months)

Planned and delivered engaging English lessons tailored to students' proficiency levels and curriculum standards, assessing progress through assignments and tests. Developed and adapted teaching materials, fostering critical thinking and communication skills through various exercises.

BE

Customer Care Representative

Bumar Bold Enterprise

Feb 2018 - Dec 2020 (2 years 10 months)

Provided prompt and professional assistance to customers via email, phone, and chat platforms, efficiently resolving inquiries and complaints to ensure high satisfaction. Maintained accurate records of customer interactions and collaborated with internal teams to improve service delivery.

Education

Degrees, certifications, and relevant coursework

University of Ibadan logoUI

University of Ibadan

Postgraduate Diploma, Early Childhood Education

Completed a Postgraduate Diploma in Early Childhood Education. Focused on advanced pedagogical methods and child development theories.

Adekunle Ajasin University logoAU

Adekunle Ajasin University

B.A. (Hons.), Linguistics

Grade: Second Class Lower Division

Obtained a Bachelor of Arts with Honors in Linguistics. Specialized in language structure, phonetics, and sociolinguistics.

MS

Mahin Community Grammar School

West African Senior School Certificate, General Studies

Completed secondary education and obtained the West African Senior School Certificate.

AS

Akure Academy Nursery/Primary School

Primary School Leaving Certificate, General Studies

Completed primary education and obtained the Primary School Leaving Certificate.

Tech stack

Software and tools used professionally

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Olubusola Rojugbokan - Data Annotator - Hugo Technologies | Himalayas