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Enomfon Essien

@enomfonessien

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Customer support specialist skilled in CRM, KYC, and data annotation.

Nigeria

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What I'm looking for

I am seeking a remote or hybrid customer-support role focused on CRM operations, KYC or data annotation, with opportunities for impact, clear SLAs, collaborative culture, and professional growth.

I am a customer support specialist with hands-on experience managing high-volume chat, email, and voice inquiries while maintaining strong CSAT performance.

I have worked with CRM platforms including Zoho CRM, Freshdesk, Zendesk, and Bitrix24, and I focus on ticket management, SLA adherence, and clear escalation processes.

My background includes KYC verification, identity and document review, and data annotation where I consistently meet productivity targets and follow strict SOPs to ensure accuracy and confidentiality.

I thrive in remote and fast-paced environments, bring disciplined time management, and have been recognized as CSAT Champion of the Month for outstanding customer service.

Experience

Work history, roles, and key accomplishments

Current

Data Annotation Specialist

Current

Atlas Capture

Dec 2025 - Present (3 months)

Review and label datasets following strict annotation guidelines, maintaining high accuracy and meeting daily productivity targets in a fully remote role.

Data Annotation Quality Assurance Data Validation Remote Work Time Management Attention To Detail

Customer Service Representative

Outsource Global Technologies Ltd

Jan 2023 - Jan 2025 (2 years)

Provided frontline chat and voice support, managed tickets in CRM platforms, and performed KYC identity verification to meet SLAs and maintain high CSAT scores.

Customer Support KYC Ticketing SLA Data Validation Microsoft Excel

Administrative Assistant

National Primary Health Care Development Agency

Jan 2022 - Jan 2023 (1 year)

Managed staff and departmental records with confidentiality, supported HR with personnel data verification, and prepared reports using Excel and Word.

Records Management Microsoft Excel Reporting Administrative Support HR Coordination Confidentiality

Education

Degrees, certifications, and relevant coursework

Akwa Ibom State University

Bachelor of Science, Business Administration

2016 - 2022

Completed a Bachelor of Science in Business Administration with coursework covering management, finance, and business operations between 2016 and 2022.