Jamal Olaitan
@jamalolaitan
Detail-oriented customer support and data annotation specialist focused on AI model quality.
What I'm looking for
I am a detail-oriented Customer Support Agent and Data Annotation specialist with hands-on experience in data evaluation, content moderation, and AI productivity tools. I have directly contributed to AI model training and quality assurance through fact-checking, misinformation detection, and annotating diverse datasets.
With a Bachelor of Engineering in Civil Engineering and certifications including AWS Cloud Practitioner and ISC2 in Cybersecurity, I combine technical troubleshooting, process optimization, and multilingual communication to improve user experiences and reduce model bias. I am eager to apply my skills in AI data curation, quality assurance, and customer-facing roles.
Experience
Work history, roles, and key accomplishments
Data Annotation Specialist
DataForce
Jun 2024 - Mar 2025 (9 months)
Performed data annotation and labeling for text, image, and audio datasets following strict guidelines to support AI model training and quality assurance across projects.
Customer Support Agent
3 chub
Nov 2020 - Jun 2024 (3 years 7 months)
Directly interfaced with customers to resolve complaints, provide technical troubleshooting, and improve customer satisfaction across channels.
Education
Degrees, certifications, and relevant coursework
Cross River University of Technology
Bachelor of Engineering, Civil Engineering
2015 - 2020
Completed a Bachelor of Engineering in Civil Engineering with coursework in concrete and steel design, BIM, and engineering drawing.
Availability
Location
Authorized to work in
Job categories
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