Oluwadamilola Ajao
@oluwadamilolaajao
Customer Support Representative at UNITED CAPITAL PLC, resolving customer issues and explaining investment products and wealth management services.
NigeriaWhat I'm looking for
At UNITED CAPITAL PLC, I respond to customer inquiries, help resolve complaints, and provide information on investment products, mutual funds, and wealth management services. I also assist clients with account opening forms and documentation.
Previously, at UNITED BANK OF AFRICA, I handled customer complaints and requests through calls, email, social media, and messages. I provided first-level support for online banking and account updates, and recorded transactions using GRP, DRP, and CRP systems.
Earlier at UNITED BANK OF AFRICA, I responded to inbound calls about account issues and failed transactions, helping customers find solutions. I’m seeking to bring my customer support experience to a Customer Support Representative role.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Representative
United Capital Plc
Mar 2026 - Present (7 months)
Responding to customer inquiries via phone, email, and in person. Resolved customer complaints and provided information on investment products, mutual funds, and wealth management services.
Remote Customer Support Expert
United Bank of Africa
Oct 2023 - Feb 2026 (2 years 4 months)
Handled customer complaints, inquiries, and requests, delivering professional customer service. Provided first-level support for bank mobile number updates, online banking, internet banking, magic banking, account mandate updates, and limit increases.
Customer Call Agent
United Bank of Africa
Mar 2023 - Sep 2023 (6 months)
Resolved customer complaints through inbound calls, improving customer retention. Provided solutions to customer issues regarding their accounts and collaborated with team leads and supervisors to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Bestower International University
B.Sc. (Hons), Human Resource Management
Pursued a Bachelor of Science with Honors in Human Resource Management, completing in January 2024.
Moshood Abiola Polytechnic
H.N.D., Chemistry
Completed a Higher National Diploma in Chemistry in January 2022.
Moshood Abiola Polytechnic
O.N.D., Science Laboratory Technology
Completed an Ordinary National Diploma in Science Laboratory Technology in January 2017.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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