Odunayo Odeba

I’m a dedicated and empathetic Customer Support Professional with over 6 years of experience delivering excellent customer experiences across phone, email, chat, and in-person interactions. I handle inquiries, resolve issues, and support account openings and complaint resolution with a calm, service-first approach.

In my recent role at United Bank for Africa, I managed large volumes of customer inquiries, maintained accurate customer records and transaction logs, and collaborated with internal teams around customer needs, feedback, and sales targets. Previously, as a Bank Teller, I processed deposits, withdrawals, and payments while resolving discrepancies and keeping reports compliant with bank policies.

What I bring is proven remote-ready service, strong problem-solving under pressure, and tech-savviness with CRM system and data management, plus Microsoft Office (Word, Excel, Outlook). I’m seeking a dynamic remote customer support or administrative role where I can contribute reliable service, accurate documentation, and continuous improvement.