Olutade Ajayi

I am a customer-oriented and results-driven Customer Support Specialist with over 2 years of experience in handling customer inquiries and providing exceptional service. My strong ability to resolve concerns efficiently has allowed me to maintain a satisfaction rating of over 90%. I thrive on contributing to business growth through effective communication and problem resolution.

In my role at Teleperformance, I successfully diagnosed and troubleshot customer issues, reducing escalations by 25%. I also documented customer interactions to create a robust knowledge base, which has been instrumental in improving our service processes. My experience as a Program Coordinator at The Worldwide Network further honed my skills in managing cross-functional projects and enhancing customer engagement initiatives.