Olutade Ajayi
@olutadeajayi
Customer Support Specialist focused on enhancing customer satisfaction.
What I'm looking for
I am a customer-oriented and results-driven Customer Support Specialist with over 2 years of experience in handling customer inquiries and providing exceptional service. My strong ability to resolve concerns efficiently has allowed me to maintain a satisfaction rating of over 90%. I thrive on contributing to business growth through effective communication and problem resolution.
In my role at Teleperformance, I successfully diagnosed and troubleshot customer issues, reducing escalations by 25%. I also documented customer interactions to create a robust knowledge base, which has been instrumental in improving our service processes. My experience as a Program Coordinator at The Worldwide Network further honed my skills in managing cross-functional projects and enhancing customer engagement initiatives.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Teleperformance
Oct 2022 - May 2024 (1 year 7 months)
As a Customer Support Specialist, I resolved customer inquiries through various channels, achieving a satisfaction rating of over 90%. I efficiently diagnosed issues, reducing escalations by 25%, and contributed to a knowledge base to enhance service delivery.
Program Coordinator
The Worldwide Network
Jan 2022 - Jun 2023 (1 year 5 months)
In my role as Program Coordinator, I managed cross-functional projects and facilitated customer engagement initiatives, which significantly improved brand loyalty and communication across teams.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Mass Communication
2015 - 2019
Completed a Bachelor of Science in Mass Communication, focusing on media studies, communication theories, and practical skills in journalism and public relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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