Nwachukwu Nkechi
@nwachukwunkechi
Motivated customer service specialist with 4+ years of experience.
What I'm looking for
I am a motivated and results-driven customer service representative with over four years of experience in delivering exceptional support. My dedication to providing outstanding service has consistently improved customer satisfaction ratings by 20%. I thrive in fast-paced environments, where I can utilize my strong communication skills to resolve inquiries promptly and effectively.
Currently, I work as a Customer Service Representative at Multichoice Nigeria, where I have been recognized as the top representative for eight out of twelve months. My ability to cultivate positive relationships with clients and exceed their expectations has been instrumental in enhancing team productivity and efficiency. I am passionate about helping customers and ensuring their needs are met with professionalism and care.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Multichoice Nigeria
Feb 2021 - Present (4 years 4 months)
Motivated customer service representative with over 4 years of experience in a fast-paced call center. Proven ability to resolve inquiries promptly and cultivate positive client relationships, consistently exceeding KPIs and individual targets by at least 20%. Recognized as the top representative for 8 out of 12 months.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Accounting, Accounting
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
shorturl.at/OZE0EJob categories
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