Open to opportunities

olusola ogun

@olusolaogun

I resolve customer inquiries and improve customer experiences using CRM tools, research, and cross-functional collaboration.

Nigeria

Message

What I'm looking for

I'm looking for a customer experience or support role where I can resolve customer issues, use CRM and data insights, collaborate across teams, and improve customer satisfaction.

At HUGO Technologies, I research customer feedback, handle inquiries, analyze customer behavior, and support CX initiatives that improve satisfaction and customer journeys.

Previously at MTN Nigeria, I managed high volumes of inbound and outbound calls, resolved technical issues, maintained customer records, and met service targets. I use Zendesk, Salesforce, Asana, and omnichannel tools to provide timely, personalized support that builds customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Hugo Technologies

Jan 2024 - Present (2 years 7 months)

Conducting research on customer feedback and identifying areas for improvement. Assisting with customer support, supporting CX initiatives, analyzing data, and collaborating cross-functionally.

Customer Feedback Analysis Survey Design Cross Functional Collaboration Customer Experience Strategy Data Analysis

Customer Service Representative

MTN Nigeria

Aug 2021 - Jan 2024 (2 years 5 months)

Managed inbound and outbound customer service calls, handling inquiries and technical issues. Utilized code calling systems, provided accurate information, met sales targets, and maintained records.

Call Handling Issue Resolution CRM Sales Record keeping