Open to opportunities

Olalekan Adeboye

@olalekanadeboye

Customer Experience Specialist blending technical support, mobile troubleshooting, and analytics to resolve issues and improve journeys.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine technical support with customer experience improvements—using reporting, troubleshooting, and documentation to reduce issues, enhance satisfaction, and collaborate with cross-functional teams to drive measurable outcomes.

I’m a results-driven Customer Experience Specialist and Technical Support Professional who supports customers across multiple channels (email, social media, and CRM/helpdesk tools). I resolve technical and product-related issues with a human-centered approach, including basic mobile troubleshooting for iOS/Android, bug reporting, and smooth escalation when needed.

I also strengthen service outcomes through documentation and reporting—generating insights on customer satisfaction, response times, and support performance metrics, and using those trends to drive process improvement. From business analysis and account management to customer support operations, I coordinate across teams, manage multiple priorities, and build knowledge bases and workflows that improve efficiency and retention.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & Support

Current

Freelance

Jan 2022 - Present (4 years 4 months)

Provided multi-channel customer support and analyzed recurring service/product issues, documenting findings and escalating actionable insights to improve delivery and retention. Produced support performance and customer satisfaction reports, and created workflows and knowledge-base documentation to streamline operations.

Customer Support Bug Reporting & Product Escalation Social Media Customer Support Customer Satisfaction Process Improvement