olumuyiwa promise
@olumuyiwapromise
Dynamic graduate with expertise in digital transformation and customer support.
What I'm looking for
I am a dynamic and multifaceted graduate with over 4 years of cross-functional expertise in optimizing operations, elevating customer satisfaction, and driving tech-enabled organizational growth. My experience as a Digital Transformation Officer at Abucoop MfB has allowed me to collaborate with IT to modernize infrastructure and systems, leading organizational change by engaging stakeholders and fostering a digital mindset.
Previously, I served as a Customer Service Officer, where I provided primary support to both internal and external customers, addressing inquiries and complaints with a focus on satisfaction. My internship with the Federal Ministry of Transport involved analyzing transportation data to support strategic road network expansions, further enhancing my analytical skills and attention to detail. I am passionate about leveraging emerging technologies such as AI, IoT, and SaaS to solve complex challenges and future-proof organizations.
Experience
Work history, roles, and key accomplishments
Digital Transformation Officer
Abucoop MfB
Nov 2023 - Present (1 year 7 months)
Collaborated with IT to modernize infrastructure and systems. Leading organizational change by engaging stakeholders and encouraging digital mindsets. Identify digital trends and innovations that can impact the business.
Customer Service Officer
Abucoop MfB
Jan 2023 - Oct 2023 (9 months)
Provided primary customer support to internal and external customers. Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Intern – Transport Planning Committee
Federal Ministry of Transport
Sep 2021 - Jan 2022 (4 months)
Analyzed transportation data to support strategic road network expansions. Ensured that important documents were properly filed.
Marketer
Satisfakt Fitness
Jul 2015 - Sep 2015 (2 months)
Enlightened people on the health benefits of physical fitness and encouraged new customers through discounts. Promoted the importance of health and fitness.
Education
Degrees, certifications, and relevant coursework
Tai Solarin University of Education
Bachelor of Science, Transport Planning and Management
2016 - 2021
BSc/BEd in Transport Planning and Management. The program focused on the principles of transport systems, planning methodologies, and management strategies to enhance transportation efficiency.
Availability
Location
Authorized to work in
Job categories
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