olumuyiwa promiseOP
Open to opportunities

olumuyiwa promise

@olumuyiwapromise

Dynamic graduate with expertise in digital transformation and customer support.

Nigeria

What I'm looking for

I am looking for a role that fosters innovation, values customer satisfaction, and offers opportunities for professional growth.

I am a dynamic and multifaceted graduate with over 4 years of cross-functional expertise in optimizing operations, elevating customer satisfaction, and driving tech-enabled organizational growth. My experience as a Digital Transformation Officer at Abucoop MfB has allowed me to collaborate with IT to modernize infrastructure and systems, leading organizational change by engaging stakeholders and fostering a digital mindset.

Previously, I served as a Customer Service Officer, where I provided primary support to both internal and external customers, addressing inquiries and complaints with a focus on satisfaction. My internship with the Federal Ministry of Transport involved analyzing transportation data to support strategic road network expansions, further enhancing my analytical skills and attention to detail. I am passionate about leveraging emerging technologies such as AI, IoT, and SaaS to solve complex challenges and future-proof organizations.

Experience

Work history, roles, and key accomplishments

AM
Current

Digital Transformation Officer

Abucoop MfB

Nov 2023 - Present (1 year 7 months)

Collaborated with IT to modernize infrastructure and systems. Leading organizational change by engaging stakeholders and encouraging digital mindsets. Identify digital trends and innovations that can impact the business.

AM

Customer Service Officer

Abucoop MfB

Jan 2023 - Oct 2023 (9 months)

Provided primary customer support to internal and external customers. Assisted call-in customers with questions and orders. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

FT

Intern – Transport Planning Committee

Federal Ministry of Transport

Sep 2021 - Jan 2022 (4 months)

Analyzed transportation data to support strategic road network expansions. Ensured that important documents were properly filed.

Education

Degrees, certifications, and relevant coursework

Tai Solarin University of Education logoTE

Tai Solarin University of Education

Bachelor of Science, Transport Planning and Management

2016 - 2021

BSc/BEd in Transport Planning and Management. The program focused on the principles of transport systems, planning methodologies, and management strategies to enhance transportation efficiency.

Tech stack

Software and tools used professionally

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olumuyiwa promise - Digital Transformation Officer - Abucoop MfB | Himalayas