Open to opportunities

Veronica Omola

@veronicaomola

Message

Result-oriented individual passionate about Information Technology.

Nigeria

Message

What I'm looking for

I seek a dynamic work environment that encourages growth and innovation.

I am a result-oriented individual with a passion for Information Technology. Known for my strong technical abilities and relationship-building skills, I thrive in intellectually challenging environments that foster personal and organizational growth. My experience spans customer service, human resources, and data analysis, allowing me to contribute effectively across various domains.

Currently, I work as a Customer Service Agent at the Pension Transitional Arrangement Directorate, where I handle inquiries and assist pensioners with their concerns. Previously, I served as a Human Resource Manager at Awosemify Technology Limited, where I successfully managed the recruitment cycle and employee payroll. My role as a Data Analyst at DOJET Global Services involved data extraction, visualization, and quality checks, showcasing my analytical skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Pension Transitional Arrangement Directorate

Apr 2023 - Present (2 years 2 months)

Responsible for handling inquiries related to pension verification, assisting pensioners with issues, processing retirement benefits, and providing reports for the organization. Engaged in email communication with pensioners.

Customer Service Reporting Email Communication Problem Solving

Human Resource Manager

Awosemify Technology Limited

Jun 2022 - Jul 2022 (1 month)

Managed recruitment through various channels, handled employee payroll, and facilitated employee orientation and motivation. Utilized an Applicant Tracking System for hiring processes.

Recruitment Payroll Management Applicant Tracking Systems Communication Skills

Data Analyst

DOJET Global Services Limited

Jan 2021 - May 2022 (1 year 4 months)

Extracted data from various sources, created visualizations and reports using Power BI, and conducted data quality checks. Presented findings to stakeholders in meetings.

Data Extraction Data Visualization Power BI Data Quality Presentation Skills

Virtual Assistant

Pension Transitional Arrangement Directorate

Sep 2020 - Jan 2022 (1 year 4 months)

Managed calendars, scheduled appointments, coordinated meetings, and maintained records related to pension administration. Ensured timely responses to inquiries and organized digital files.

Calendar Management Data Integrity