Open to opportunities

Naomi Akhigbe

@naomiakhigbe

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Dedicated professional with over 5 years in customer service and communications.

United Kingdom

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What I'm looking for

I am looking for a role that fosters growth, learning, and inclusion while allowing me to apply my skills effectively.

I am an astute and committed professional with over 5 years of experience in Customer Service, Office Administration, Media, and Communications. My strong communication skills have helped raise brand awareness and reputation through expert marketing strategies, maintaining productive professional media relations for optimal brand exposure and increased company growth.

Currently, I work as a Medical Administrator at NHS Leicester General Hospital, where I prioritize referrals and manage data input into hospital database systems. My freelance role as a Media and Public Relations Officer has allowed me to develop and execute media campaigns, manage social media accounts, and coordinate events, further enhancing my skills in communication and relationship management.

I am eager to learn and thrive in team environments, seeking employment opportunities in reputable organizations that promote growth, learning, and the application of my skills.

Experience

Work history, roles, and key accomplishments

Current

Media and Public Relations Officer

Current

Medplug Et Al

Nov 2022 - Present (2 years 7 months)

Develop and execute media campaigns, manage social media accounts, coordinate events, and handle crisis communication.

Media Relations Campaign Management Social Media Management Event Coordination Crisis Communications

Current

Medical Administrator

Current

NHS - Leicester General Hospital

Apr 2024 - Present (1 year 2 months)

Prioritize referrals using national and local guidelines, input data into hospital systems, book appointments, and produce patient notifications.

Referrals Database Management

Customer Service Advisor

Hastings Direct Insurance UK

Nov 2022 - Jun 2023 (7 months)

Provide customer service by resolving inquiries, assisting with claims, and educating customers on insurance policies.

Customer Service Conflict Resolution Policy Education

Customer Service Advisor

Capita - Tesco Mobile UK

Dec 2021 - Sep 2022 (9 months)

Provide technical support and customer service for telecommunications services, handling inquiries and complaints.

Technical Support Customer Service Order Processing

Office Administrator

Morningside Healthcare UK

Sep 2022 - Nov 2022 (2 months)

Manage office activities, handle patient inquiries, coordinate with departments, and maintain records.

Office Management Scheduling Financial Management

Customer Service Advisor

Domestic and General Insurance UK

Dec 2021 - May 2022 (5 months)

Handle complaints, manage calls, and perform administrative duties related to insurance products.

Complaint Handling Administrative Support Customer Satisfaction Sales

Customer Service/Communications Officer

Zenith Bank PLC

Dec 2018 - Oct 2021 (2 years 10 months)

Develop communication strategies, manage information systems, and handle customer inquiries and account openings.

Communication Strategy Customer Relationship Management Event Planning Content Creation

Administrative Assistant

Ogun State Ministry of Youth and Sports

Feb 2017 - Dec 2017 (10 months)

Handle correspondence, prepare reports, manage schedules, and assist in communication strategies.

Report Preparation Scheduling Communication Strategy Social Media Management

Education

Degrees, certifications, and relevant coursework

Ekiti State University

Bachelor of Arts, Linguistics

Grade: First Class Honors

Completed a Bachelor of Arts in Linguistics with First Class Honors, focusing on the study of language, its structure, and its social and cultural implications.

Loughborough University

Master of Arts, Global Media/Communications

Pursuing a Master of Arts in Global Media, Communications and Cultural Industries, exploring the impact of media and communication on cultural practices and industries worldwide.