OOOluchi Onwumere
@oluchionwumere
Personable and results-driven Customer Service Manager
United StatesWhat I'm looking for
As a seasoned Customer Service Manager with over 5 years of experience, I have a proven track record of implementing effective customer service strategies, reducing response times, and enhancing team performance. With a strong background in managing customer service teams and improving customer satisfaction, I excel in using CRM software and data analysis to drive customer service improvements.
I possess excellent leadership and communication skills, with a focus on team development and customer retention. My experience in working with call centers and performance metrics has equipped me with the skills to develop and foster teamwork, ensuring timely resolution of customer issues.
I am a certified Project Management Professional (PMP) and have completed certifications in Data Analytics from Colaberry School of Data Science & Analytics and Google. I hold a Bachelor's degree in Economics from the University of Abuja, Nigeria.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Bank of America
Mar 2020 - Present (5 years 3 months)
Supervise and mentor a team of 15 customer service representatives, analyze customer feedback and data to identify areas for improvement, develop and deliver training programs for new hires and ongoing staff development, and handle escalated customer issues and ensure timely resolution.
Customer Service Supervisor
Wells Fargo
Mar 2018 - Mar 2020 (1 year 11 months)
Led a team of 10 customer service representatives, providing coaching and support, monitored performance metrics and implemented strategies to improve customer satisfaction, coordinated with other departments to resolve complex customer issues, and conducted regular team meetings to discuss performance and areas for improvement.
Education
Degrees, certifications, and relevant coursework
Oluchi hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Browse remote talentTech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Oluchi?
You can contact Oluchi and 90k+ other talented remote workers on Himalayas.
Message OluchiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
