At Geneyes Tech Hub, I supported users of software applications and digital products through phone calls, emails, live chat, and ticketing platforms. I troubleshot basic software and system problems and guided users through account setup.
At Oluchukwu Microfinance Bank, I promoted savings accounts, loans, microcredit facilities, and investment products. I identified customers’ financial needs, followed up with prospects, and maintained CRM records.
At FedEx (USA), I conducted outbound calls to prospective business clients, qualified potential customers, and generated sales appointments for logistics solutions. I documented customer requirements and call outcomes.
