At Hospitable, I responded to guest inquiries and service requests through live chat, investigating reservation and property issues and coordinating next steps toward resolution.
I escalated issues to property teams and service providers, followed up on actions, and maintained reservation and issue-tracking records to support accurate handovers. I also supported guest documentation and monitored reviews and feedback.
At Stonefield Chambers, I manage client correspondence, schedules, and confidential records, and I improved document organisation and filing processes to reduce retrieval time. Earlier, at O.J. Enemuoh & Co, I provided remote administrative and client support through email, scheduling, data entry, and document preparation.
