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kaosisochukwu princess

@kaosisochukwuprinces

Customer service and administrative support specialist delivering efficient virtual assistance and CRM-driven solutions.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles focusing on customer support and administrative operations where I can optimize workflows, improve response metrics, and support distributed teams.

I am a dedicated, customer-centric Customer Service and Administrative Support Specialist with experience delivering virtual customer assistance across live chat, email, and phone while using CRMs like HubSpot, Zendesk, Salesforce. I consistently improve response rates, resolve inquiries at first contact, and optimize workflows to boost operational efficiency.

I have supported senior leadership with administrative and executive tasks, managed calendars and case files, and implemented maintenance and process improvements that reduced downtime and costs. I thrive in remote and hybrid environments, maintain accurate digital records, and focus on strengthening customer retention and conversion through clear communication and service excellence.

Experience

Work history, roles, and key accomplishments

Legal Administrative Assistant

Aidan Partners

Jan 2025 - Nov 2025 (10 months)

Provided administrative and client-facing support across hybrid environments, managing appointments, case files, court calendars and centralized databases, which increased operational efficiency by 59% and reduced maintenance costs by 20%.

Administrative Support Case Management CRM Management Client Communication Document Management

Customer Support Officer

Chowdeck

Feb 2023 - Jan 2025 (1 year 11 months)

Delivered multi-channel remote customer support via chat, email and phone, maintaining a 98% response rate, resolving 90% of inquiries at first contact and contributing to a 40% increase in conversion rates.