Zullie 247
@zullie247
I resolve customer and guest issues across email, social media, and property-rental communication channels.
NigeriaWhat I'm looking for
I've supported Itemz7 Packaging, Puff-Puff NG, and other product-based brands by handling customer service and community management across social media and messaging channels. I responded to customer queries within a two-hour window using prepared resolution templates.
As a freelance short-term rental virtual assistant, I've managed guest communication from inquiry through check-in, check-out, and issue resolution. I also verify property details, maintain accurate CRM and tracking records, and researched contact information for 500+ leads.
Experience
Work history, roles, and key accomplishments
Document Verification & Records Accuracy
Freelance STR Virtual Assistant
Verified ownership/property details directly with landlords before finalizing client arrangements. Built structured tracking systems using Sheets/Excel to keep records organized and error-free, and researched contact details for 500+ leads.
Customer Service & Community Management
Itemz7 Packaging, Puff-Puff NG & Others
Responded to all customer queries within 2 hours by monitoring comments, DMs, and reviews daily using prepared resolution templates. Handled customer service and community management across social media and messaging channels for multiple product-based brands.
Guest & Property Communication
Freelance STR Virtual Assistant
Managed guest communication end-to-end including inquiries, check-in/check-out support, and issue resolution across multiple channels. Took ownership of guest issues through to resolution, protecting satisfaction and ratings.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Mass Communication
Completed a Bachelor of Science in Mass Communication at Lagos State University in 2015.
Short Term Rental Academy
Certification, Short-Term Rentals and Virtual Assistance
Completed a certification in Short-Term Rentals and Virtual Assistance Skills in 2014.
Digital Witch
Certification, Customer Service and Virtual Assistance
Earned a Customer Service and Virtual Assistant Certification with a CRM focus.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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