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Itunuoluwa Aremu

@itunuoluwaaremu

Customer Service Representative at Prohost Estate Limited, supporting guest bookings and check-ins across remote channels.

Nigeria

Message

At Prohost Estate Limited, I responded to customer inquiries and booking requests, maintained records of reservations and transactions, and coordinated guest check-ins and check-outs.

Previously, I supported customers at OJ Resource Hub and provided virtual assistance to Kreamy Kitchen Catering Services. My work included inbox management, meeting scheduling, administrative coordination, and customer support across digital channels.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Prohost Estate Limited

Jun 2025 - May 2026 (11 months)

Managed customer inquiries and booking requests, maintained detailed records, coordinated guest check-in/check-out, and resolved guest concerns to improve satisfaction.

Customer Relationship Management Customer Service Communication Skills Problem Solving Multitasking Workflow Management Documentation

Customer Service Representative

OJ Resource Hub

Jan 2024 - May 2025 (1 year 4 months)

Managed email correspondence, scheduled virtual meetings, delivered customer support via phone, email, and live chat, and maintained communication between clients and internal teams.

Email Management Calendar Management Customer Support Virtual Meeting Organization Communication Skills Administrative Support

Virtual Assistant

Kreamy Kitchen Catering Services

Jun 2020 - Feb 2024 (3 years 8 months)

Managed social media accounts, supported appointment scheduling and calendar organization, and handled customer communication across digital platforms.

Social Media Management Calendar Management Administrative Support Client Communication Scheduling Documentation