Olubusola Ibironke
@olubusolaibironke
I drive customer success and project delivery through engagement, reporting, and process improvement.
United KingdomWhat I'm looking for
I’m a results-driven Engagement and Project Management professional with over 5 years of experience supporting large-scale customer-facing operations and delivering service improvements across healthcare and energy. In my current role as a Customer Representative at E.ON Next, I resolve complex issues end-to-end, onboard clients to new services, and strengthen internal/external stakeholder relationships to improve communication and issue resolution.
Previously, I supported NHS Capital Projects from design to handover within budget and regulatory compliance, overseeing stakeholder engagement, team coordination, and contractor management. Earlier in my career at Dynamic Formats Ltd, I delivered over $300,000 worth of delayed projects through strategic reorganisation, designed SOPs to improve internal efficiency, and reduced procurement costs through vendor negotiation—work grounded in documentation, reporting, and continuous process optimisation.
Experience
Work history, roles, and key accomplishments
Customer Representative
E.ON Next
Apr 2022 - Present (4 years 3 months)
Delivered end-to-end customer support by resolving complex issues and proactively onboarding clients to new services. Liaised across internal departments to troubleshoot technical problems, while managing customer records and documentation to meet data security and operational standards.
Assistant Project Manager
St George’s University Hospitals NHS Foundation Trust
Sep 2022 - Dec 2022 (3 months)
Supported delivery of NHS capital projects from design to handover with budget and regulatory compliance. Managed stakeholder engagement and contractor coordination, and supported audit-ready documentation and partner/internal training sessions using Airtable and MS tools.
Project Manager
Dynamic Formats Ltd
Jan 2018 - Jan 2020 (2 years)
Delivered over $300,000 worth of delayed projects through strategic reorganisation and team coordination. Designed and implemented SOPs to improve internal efficiency and service quality, and supported business growth through client engagements and project presentations.
Project Coordinator
Dynamic Formats Ltd
Jan 2015 - Jan 2018 (3 years)
Coordinated internal team collaboration to ensure project milestones and client expectations were met consistently. Reduced procurement costs through vendor negotiation, increasing company margins.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Master of Business Administration (MBA), Project Management
Completed an MBA in Project Management at the University of Hertfordshire in 2022.
Covenant University
Bachelor of Science (BSc), Building Construction
Earned a BSc in Building Construction from Covenant University in 2014.
Project Management Institute (PMI)
PRINCE2 Foundation, Project Management
Obtained the PRINCE2 Foundation certification from the Project Management Institute.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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