Bozena Binkowska

Support inbound customer queries and onboarding for the My Transport Planner platform, maintain project documentation, perform data scenario analyses, and collaborate with project and data teams to ensure timely delivery and process improvements.

Led and coached a team of customer service agents, monitored performance, implemented improvement strategies, and resolved escalations to enhance service delivery and team results.

Provided administrative support to Heads of Business Development and Visitor Experience, prepared agendas and minutes, managed diaries and correspondence, and maintained structured filing systems to support cross-team coordination.

Provided executive PA support to the CEO, managed office administration and logistics for project and sales teams, supported HR and Finance administration, and improved records management systems.

Managed administrative support services for Planning and Building Standards, implemented Lean process improvements, maintained quality control, and reduced document turnaround time.

Managed record preservation and retrieval, produced certified legal documents, handled enquiries and complaints, maintained service statistics, and provided Polish translation support.

Managed reception operations including bookings, enquiries, payments and cash handling, maintained booking records, and trained junior reception staff to ensure smooth front-desk service.

Studying BA (Hons) Business Management at The Open University with coursework in business administration and management practices.

Achieved SVQ Level 3 in Customer Service, covering customer support principles and service delivery.

Completed vocational studies at a veterinary technical college in Nysa, Poland.