Karina Briggs

Managed insurance claims and related queries, ensuring all administration and paperwork adhered to company procedures and service standards. Provided exceptional customer service by updating policyholders and clients via telephone and written communications, while also setting up new claims and booking site visits efficiently.

Managed insurance claims and related queries, ensuring all administration and paperwork adhered to company procedures and service standards. Provided exceptional customer service through various communication channels, maintaining updated systems and client portals.

Planned and managed end-to-end projects, ensuring delivery on time and within budget. Developed project plans, managed milestones, and provided clear, concise project status updates to clients and internal teams.

Planned and managed end-to-end projects, ensuring timely completion within budget and developing comprehensive project plans. Liaised with technical and development teams, providing clear and concise project status updates to clients and internal stakeholders.

Inputted new projects into the SGS system and consulted with clients daily via email, chat, and calls. Managed internal and external queries, ensuring deadlines were met and clients were kept informed on project progress.

Inputted new projects into the SGS system and consulted with clients daily via email, Teams chat, and calls. Managed internal studio and external queries, ensuring deadlines were met and clients were consistently updated on project progress.

Dealt with consumers daily via email, letter, or telephone, logging complaints onto a bespoke Consumer Services system. Ensured timely responses to consumers regarding findings and actions taken, maintaining a professional and calm demeanor.

Dealt with consumers daily via email, letter, or telephone, logging complaints onto a bespoke Consumer Services system. Ensured timely responses to consumers regarding findings and actions taken, while maintaining a professional and calm demeanor.

Grade: Pass

Achieved a pass in A-Level or equivalent qualifications. This period focused on advanced studies across various subjects.

Grade: A-C

Completed GCSE or equivalent qualifications, achieving grades between A and C. This period established foundational knowledge across core subjects.

Grade: Pass, DDM, Distinction

Achieved a Pass in Business Administration and a DDM in Level 1 National in Media. Also obtained a Distinction in BTEC First in Media.

Grade: Pass

Completed Business Administration qualification at Level 1. Gained fundamental skills in business operations and administrative tasks.

Grade: DDM

Achieved a National qualification in Media. Developed skills and knowledge in media production and related fields.

Grade: Distinction

Completed a BTEC First in Media. Demonstrated proficiency and achieved a Distinction in media studies.