Irene Ejiofor

Facilitated Agile adoption using Jira and Trello, coaching four product owners and improving team efficiency by 25%. Managed sprint execution, backlog refinement, and reporting with Microsoft Project, Confluence, and Asana, improving delivery timelines and visibility for 12+ stakeholders across 20+ projects.

Led multi-site infrastructure project delivery by coordinating cross-functional internal teams and third-party contractors to achieve on-time, within-budget outcomes. Managed scope, milestones, resource allocation, risk assessments, and issue escalation to senior leadership to maintain project continuity.

Produced weekly project reports covering commercial and operational progress to support decision-making and cross-team visibility. Managed procurement via supplier portals, coordinated engineer scheduling, maintained documentation for audits, and recorded customer interactions in Salesforce to improve service transparency.

Provided high-volume customer support by resolving billing inquiries, product issues, and service concerns while maintaining professional, empathetic communication. De-escalated challenging interactions and maintained accurate customer records to support satisfaction and retention.

Provided administrative and reception support for a high-demand healthcare ward, handling calls, appointment scheduling, and accurate patient record updates with confidentiality. Coordinated non-clinical enquiries and supported communication across multidisciplinary teams to improve the patient experience.

Supported Project Managers with day-to-day execution of strategic projects within a structured PMO environment, contributing to timely and cost-effective milestone delivery. Applied PRINCE2 to plan, track, and report project stages, and facilitated stakeholder engagement across five countries to integrate evolving requirements.

Designed standardized reporting frameworks to improve project visibility and consistency across departments, strengthening tracking of deliverables and milestones. Provided financial oversight of program revenue and expenses for accuracy, completeness, and budget compliance, and supported bid decisions with cost applications and budget proposals.

Coordinated project activities by monitoring schedules, budgets, and expenditures, and ensuring timely delivery within scope and cost. Supported PMO governance through stakeholder meeting facilitation, action tracking, SharePoint-based intranet management, and assurance activities including quality reviews of project business case approval packs.

Supervised departmental operations by prioritizing workloads to ensure timely delivery of support services across care and administrative functions. Streamlined procurement and invoice workflows for appliance orders, improving budget oversight through stronger financial tracking and operational coordination.

Completed an MSc in Computer Science at the University of Salford.

Completed a BSc in Statistics at the University of Nigeria.